How do I delete a save message
02-02-2018
07:26 AM
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02-02-2018
07:26 AM
How do I delete a save message
Hi there,
I love the new feature that allows you to save messages. I know how to edit these messages but I can not seem to find out how to delete a saved message. There are ones there that I no longer need that I want to get rid of completely. Thanks in advance!
15 Replies 15
02-02-2018
09:38 AM
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02-02-2018
09:38 AM
All you have to do is use the EDIT button. (upper right hand corner). Click on EDIT and delete that message.
Have fun deleting. haha
Aloha
If you feel that me or another host have helped you, feel free to click on the "thumbs up" button at the end of any post. Thank you so much.
Aloha, Momi
Aloha, Momi
Great way to contact Airbnb or via Twitter at AirbnbHelp / Facebook
02-02-2018
10:29 AM
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02-02-2018
10:29 AM
Thankyou for your reply. If you delete all the text in the field and click save, then delete the title and click save, it will not delete. It just goes back to the original message which you saved. 😞
02-02-2018
11:00 AM
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02-02-2018
11:00 AM
@Melita0 Melita
There must be a glitch in the sytem....when is the last time you updated your AIRBNB mobile app? Do you have phone updates set up to automatically update your apps ?
Try again in a few days, just got an instant message from Airbnb manager contact of mine and he is telling me they are experiencing an issue /bug with the mobile app.
But you are partially right, I just tried to use the EDIT button to delete a saved message and while I was able to make the saved message go from original to BLANK - I just labled it DELETED MESSAGE. hahaha - after removing all the content and title, it did work. (now there is no message but there is a title marked - DELETED.
make sense? hahahaha
If you feel that me or another host have helped you, feel free to click on the "thumbs up" button at the end of any post. Thank you so much.
Aloha, Momi
Aloha, Momi
Great way to contact Airbnb or via Twitter at AirbnbHelp / Facebook
11-01-2019
04:13 PM
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11-01-2019
04:13 PM
There is no option to delete the message... what am I missing. I can delete the text and even the title of the message, but then it tells me that I have missing input. This is on an ios, app has been updated.
08-02-2019
12:42 AM
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08-02-2019
12:42 AM
I cannot find a delete for saved messages on the mobile app. However, I tried it on the computer version and it showed up nicely. Hope this helps. ~G
14-04-2022
12:13 AM
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01-01-2024
10:41 PM
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01-01-2024
10:41 PM
thank you but does not work, under the 3 dots is not an edit option but a dialog box offering me to visit a help center.
my inbox is getting really cluttered.
01-01-2024
10:41 PM
02-02-2018
01:39 PM
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02-02-2018
01:39 PM
@Melita0 When there is a system glitch as suggested by @Momi0 I have learned that a step to take before notifying Air BNB of the glitch is to clear the cache/history. Sometimes doing this will allow the Air BNB application to work more efficiently. Truly I don't understand all this but I do it just the same 😛 See if that helps.
02-02-2018
01:39 PM
01-01-2020
06:10 AM
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01-01-2020
06:10 AM
Hi there. I've finally worked it out after contacting Airbnb help.
1. Do it from a computer
2. Use Google Chrome
3. From your calendar choose a random, old guest to send a message. (but you're not going to)
4. Click on the "Use a saved message" and it will have an option in the bottom corner to edit
5. Click on delete on each message you don't want.
Unfortunately, it didn't offer to delete all the unwanted messages but I did get rid of a heap.
YAY!!!
01-01-2020
06:10 AM
12-02-2020
12:48 PM
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12-02-2020
12:48 PM
Im not seeing the edit in bottom corner
24-08-2020
08:15 AM
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24-08-2020
08:15 AM
I couldn't see any edit button too, can you explain more please?
18-09-2020
06:11 PM
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18-09-2020
06:11 PM
I get the message, "Failed to delete saved message. Please try again later." when I click the Delete button next to the message I want to Delete. I've tried different browsers, from my Smart phone...still the same error.
18-09-2020
06:11 PM
09-06-2022
06:13 PM
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09-06-2022
06:13 PM
There is no edit button
16-06-2022
08:40 PM
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16-06-2022
08:40 PM
No edit button either. Not on cell phone or laptop (using Chrome). I've latest version & updates. Strange.