I can't change my email address

[Kader64]

Hello, the system does not allow me to update my email address. I tried several times since yesterday but I can't change it. Could you please help me with this?

Here is the error message that I receive: We’re sorry, something went wrong. Please try again later.

Thank you,

[Joan2709 · Accepted solution]

@Kader64 

Are you trying to do this on the App or a computer? If on the App, try it on a computer. If on a computer, try doing it on the App.

[Kader64]

Thank you! I was finally able to change my email address.

[Emilie]

Hi @Kader64, 

Have you managed to change your email address since your post here? 

If not, Joan has shared a useful troubleshooting tip that is worth trying. You can also, if all fails, contact the Support teams who will be able to look into this with you more closely. 🙂

Let us know how you get on please! 

Emilie

[Kader64]

Thank you!  I've managed to change my email address. 

[Emilie]

Great to hear that this is now resolved, thank you for keeping us updated @Kader64 🙂