Is the code stated in several places?

[Marianne-Linder0]

Hi! We recently changed the code for the box where we keep the key to the entrance door.

It was changed under "Information for guests" - "After booking" - "Check-in". 

Then the next guest said she had received two different codes, both the old one and the new one!

I can't figure out where else I have put the code in our ad, or how this could have happened? If anyone has a tip, it will be much appreciated! 😉

BR, Marianne

[Suzanne972 · Accepted solution]

Hi @Marianne-Linder0 ,

I had a very issue when I changed the key codes on our doors. Here’s a screenshot of two areas in your Airbnb account to check.

 

 

 

 

[Marianne-Linder0]

So sorry for the late reply, @Suzanne972 ! And thanks for the concern, @Bhumika 

The problem is solved. Thanks for going through the trouble with screenshots and all, Suzanne, that's very helpful.

BR, Marianne

[Bhumika]

Hi @Marianne-Linder0 , Hope the tip from @Suzanne972 has helped you!

Did you manage to remove the other code or figure out the reason for two different codes?

Keep us posted!