Issue with check in instruction

[PeakVenues0]

Hi, is anyone having any issues with their check in information at the moment? We have found that all of our listings have had the information removed and when we have started to put it back in, the title text is showing in a variety of foreign languages? 

Thanks

Alison (Peak Venues)

[Andrea6232]

Ciao @PeakVenues0 , yes, I have the same problem here in Italy: title text is showing in a variety of foreign languages in set up configuration. I don't know if this issue is affecting also guests listing. 

[Jaja9]

Yes! I have had to send my guests directions directly instead of Airbnb sending it.  Not sure why.  

[Breanna]

Hi @PeakVenues0, @Andrea6232, and @Jaja9 this definitely sounds like a bug. 

If you have any screenshots of this happening that you could post here, that would be really helpful. I'm going to pass this information along to the team so they can have a look into it. 

[Andrea6232]

Ciao @Breanna , here comes the screenshot

[Breanna]

You're a star @Andrea6232! I'll send this over to them as well. 

[Andrea6232]

@Breanna ... another screenshot after refreshing the page

[PeakVenues0]

So the first screen shot for Applehoe cottage shows the check in info which we have put back in today and the title is in french.  The second screenshot is of Holly Bank House which has no check in details in whatsoever, even though we have every property set up with this information provided as standard. Hope these help Thanks Alison @Peak Venues

[Breanna]

Thank you for this @PeakVenues0! 

[Breanna]

Hi all,

Just here with an update and a request for some more information as the technical team is having a look at this bug for you.

@PeakVenues0 
Would you be able to provide the links to the listings you mentioned (Applehoe Cottage and Holly Bank House) so that they can have a look at those specifically?

Are both issues (check-in instructions disappearing and wrong language) still occurring? 

@Jaja9 
If you have any screenshots, please feel free to leave them in a comment here and let us know if it's happening for just one or both of your listings.

@Andrea6232 
The team was able to confirm your reports and have raised a ticket. Please do let us know here if you notice any change in the meantime.

Thank you all for all the info you've already sent!

[Andrea6232]

Ciao @Breanna , no change in the meantime, same behaviour ...

[Jaja9]

I am still having guest say that Airbnb is not sending them directions on how to get to the apartment? Not sure if it is them and their connections to WiFi or Airbnb. 

[Breanna]

Just wanted to "check in" 😉 with everyone who commented here regarding check in information issues. Has the issue been resolved for you?

@PeakVenues0 @Jaja9 @Andrea6232 

[Andrea6232]

Ciao @Breanna , yes! Thank you!

Andrea

[Breanna]

Excellent news @Andrea6232. Thank you!