I would like some help dealing with what was apparently a duplicate listing for my listing . Essentially and to make it brief my wife and I bought a house in France from a management company in June 2023. We then continued to use the same management company after the purchase of the house since they already had a listing and were used to running things in the area of France the house is located in. Unfortunately after a few months we realized how terrible they were and we decided to stop using their services . I asked them to take down their airbnb account and I started created ours . This was in late Nov 2023 . My listing went live in Dec 2023 and since we were staying in the house in Dec and Jan Feb was blocked for booking we didn’t think any of it since the prior company had plenty of time to do what they needed to do . Being brand new on airbnb frankly we had no clue . Well fast forward until now and our account is suspended because of the duplicate and it is impossible to get anyone from airbnb to escalate the issue to someone that can constructively look at what happened …I am a bit desperate here and I have no idea what to do next . Airbnb is saying they will not reactivate the listing …why not? There was no double booking the reviews before were good so really can they not throw in a warning and help us forward ?
does anyone know how to escalate something like this outside of a robotic call center?
thanks for all the help