Listing needs attention

[Imperial-Stay-Services0]

Our listing has been flagged as "needs attention," and we have promptly addressed all reviews and necessary improvements. Could you please guide us on how to remove this notification? This status is severely impacting our bookings and portfolio.

[Helen3]

Guests can't see this notification so it won't be affecting your bookings. @Imperial-Stay-Services0 

what will be though is that you you have a lot of lower ratings with a number of guests raising issues about a lack of cleanliness, issues with check in, low quality furniture, poor quality bedding, a lack of basics, bad odours   etc.

while every host can get a poor review now and again the number of lower reviews do indicate there's a problem with how you are managing your STR business.

there are multiple reviews raising the same issues so it does appear they aren't being addressed.

if you want to get more bookings improve how you are managing your listing so you get better reviews and then you will go higher up the search rankings .

you are fortunate Airbnb hasn't suspended your profile completely it sees listing of 4.6 as poorly performing and yours are an average of 4.45.

[Elisa]

Hi @Imperial-Stay-Services0 😊, 

Thank you for asking this in the community!

I’m sorry that your listing has been flagged. How is the situation now?

@Helen3 shared a great insight with you, and I’m glad to know that guests can’t see the notification and that this won’t affect your bookings.

Let us know your thoughts on this situation!

Warm regards 🌻

[Imperial-Stay-Services0]

Thank you for your prompt response. @Helen3 

We truly appreciate your insights.

Currently, we’re managing around 40 Airbnb listings. Recently, we encountered an issue at one of our properties ( 9 listing) due to our third-party cleaning service. They mishandled cleaning and linen, but we acted swiftly, replacing the team to prevent further issues. All other concerns have already been addressed.

We understand that the "needs attention" flag isn't visible to guests. However, it seems to be affecting our bookings due to Airbnb's algorithm.

Since we’ve already taken corrective action, we would like to know if there’s any way to inform Airbnb that this issue has been resolved.

[Helen3]

I haven’t had an issues flagged with Airbnb so not sure how you would respond to let them know issues have been addressed but you could check with their customer services @Imperial-Stay-Services0 

[Imperial-Stay-Services0]

Thanks for prompt response.