Listing not showing up

[Ernest586]

Hello,

Has anyone had the problem with your listing not showing because you turned on “Good Track Record” setting?

My listing will show with instant book , but not with good track record setting on.

Thank you

[Bhumika]

Hi @Ernest586 ,

It is less likely to happen. Were you able to get through this?

If not, please feel free to share a screenshot, so that I can get in touch with the technical team for further advice. 

[Ernest586]

Hello, 

when I turn on instant book with “good track record” my listing disappears  when a traveler turns instant book filter on.  The problem has to be seen by a technician. Unless it won’t show since the traveler isn’t logged into Airbnb or doesn’t have a good track record.

🤷‍♂️

[Bhumika]

Hi @Ernest586, a listing will show up in the IB filter only if the viewer/guest meets all the IB requirements set by the Host, in this case, you.

If the guest/viewer does not meet the IB requirements i.e. does not have a good track record, then the listing will not show up in the search results when the IB filter is turned on and has a good track record enabled.

Did you try searching your listing from another device or used any family members/different accounts to search for your listing?

[Ernest586]

I have a friend try to search it and she has a good track record but of course she doesn’t know if all the hosts recommended her to other hosts. She wasn’t able to find it.

[Ernest586]

If you know for sure you have a good track record then please try searching for more listing. Tell me your results.

[Lorna170]

@Ernest586  What is the track record of the account holder that you are logged in as to view properties?

My spouse has an account that I use solely to view properties and check on the listings in my area.  He does not have any stays associated with his account, so I will not see any properties that require a "good track record".  

[Ernest586 · Accepted solution]

Hello and thank you for your response. The Airbnb agent explained that someone with no stays or has a bad record because a host not recommending them will not see my listing. Even someone who thinks they have a good track record doesn’t know for sure that a host could have  clicked on not recommending to other hosts.

[Ernest586]

Because I have never stayed at an Airbnb my listing won’t show up for me. So for me to view it I have to turn off “good track record”.