Listing will not update

[Jessica2110]

Good morning,  I have seen this issue in the community but never a resolution.  I updated my listing to remove the kitchen as an amenity and thought it was set and done.  Did not realize that it was never updated on the backend until I told a guest they couldn't use the kitchen and they pointed out it was in my listing.  I have uninstalled the app on my phone, cleared the cache, tried a different browser and a different computer, but I can not get this to update.  

Someone that has gone through this before,  how did you finally solve this issue?  Thanks! 

[Emiel1]

@Jessica2110 

Your listing shows kitchen is not included, so probably you managed to update it.

[Jessica2110]

Hi,  that was my work around.  If you go under amenities, the kitchen shows up as part of the amenities package and I can't seem to remove it

[Emiel1]

@Jessica2110 

I am sorry, but if i visit your listing

https://www.airbnb.com/rooms/45526974

and click on "show all 29 amenities",  it says under section "not included": kitchen.

So you do not offer a kitchen.

[Jessica2110]

Are you looking at it through your web browser?  I can't seem to get the app to update it.  Any chance you can check the same listing on the App on your phone?  Thanks if you are able 

[Jessica2110]

that is great news if that is the case.  Thank you!  

[Mike-And-Jane0]

@Jessica2110 Just a quick thought - If guests booked before your change to kitchen availability then they will expect (rightly) that the kitchen is available to them.

[Jessica2110]

Which is what I had to do, apologize and tell them they can use the kitchen as per the listing.  Airbnb making me look bad.

[Marit-Anne0]

@Jessica2110 my experience is that it is better to use the desktop version rather than the app when making changes to a listing. Sometimes changes done through the app do not take, so I never trust the app for important changes.

[Jessica2110]

Thanks for the advice.  It seems on the web the change has stuck.  I am not sure on the app since when I check it on my phone after uninstalling the App and reinstalling it still shows the kitchen being available.  Doesn't really make any sense.