Listing will not update

Jessica2110 · ‎12-12-2020

Good morning, I have seen this issue in the community but never a resolution. I updated my listing to remove the kitchen as an amenity and thought it was set and done. Did not realize that it was never updated on the backend until I told a guest they couldn't use the kitchen and they pointed out it was in my listing. I have uninstalled the app on my phone, cleared the cache, tried a different browser and a different computer, but I can not get this to update.

Someone that has gone through this before, how did you finally solve this issue? Thanks!

Emiel1 · ‎12-12-2020

@Jessica2110

Your listing shows kitchen is not included, so probably you managed to update it.

Jessica2110 · ‎13-12-2020

Hi, that was my work around. If you go under amenities, the kitchen shows up as part of the amenities package and I can't seem to remove it

Emiel1 · ‎13-12-2020

@Jessica2110

I am sorry, but if i visit your listing

https://www.airbnb.com/rooms/45526974

and click on "show all 29 amenities", it says under section "not included": kitchen.

So you do not offer a kitchen.

Jessica2110 · ‎13-12-2020

Are you looking at it through your web browser? I can't seem to get the app to update it. Any chance you can check the same listing on the App on your phone? Thanks if you are able

Jessica2110 · ‎13-12-2020

that is great news if that is the case. Thank you!

Mike-And-Jane0 · ‎13-12-2020

@Jessica2110 Just a quick thought - If guests booked before your change to kitchen availability then they will expect (rightly) that the kitchen is available to them.

Jessica2110 · ‎13-12-2020

Which is what I had to do, apologize and tell them they can use the kitchen as per the listing. Airbnb making me look bad.

Marit-Anne0 · ‎13-12-2020

@Jessica2110 my experience is that it is better to use the desktop version rather than the app when making changes to a listing. Sometimes changes done through the app do not take, so I never trust the app for important changes.

Jessica2110 · ‎13-12-2020

Thanks for the advice. It seems on the web the change has stuck. I am not sure on the app since when I check it on my phone after uninstalling the App and reinstalling it still shows the kitchen being available. Doesn't really make any sense.