Moving a reservation

Matt34
Level 1
Boyne City, MI

Moving a reservation

We have many listings on Airbnb.  Yesterday, we sent a guest an alteration request to move from on condo to another.  They accepted.  It is almost 24 hours yesterday...and, yes, I have refreshed my browser...and, the reservation still shows up on the calendar for the original condo he booked AND the new condo we moved him to via the alteration request.  The dates are Dec 30-Jan 1 and I NEED these dates opened on the original calendar.  Any help here would be appreciated.  

 

1 Reply 1
Breanna
Former Community Manager
Former Community Manager
Pontefract, United Kingdom

Hi @Matt34, have you been in touch with customer support over in the Help Center

This isn't a CS forum, but if you've contacted them about the issue and it's still occurring, we might be able to flag this to the proper team so they can have a look.

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