My listing

[Eve146]

Hi, I have a caveat within my booking that says the space is most suitable for people working in the area and that the space must be vacated between the hours of 11.00-16.30 (it is on at a  reduced price).  However, I have a guest currently staying with me who has completely ignored this rule.  Is there anything available before a guest confirms a booking to say that they agree to the terms of the listing?

[Marie8425]

@Eve146 

I smoke cigarettes which my listing publicly declares some people hate the smell and a shred house.

I am amazed how many people don't read my more than 1 mention. Haha

I am set to manual approval.

Before  accept I send the following message

In case allergies please confirm you noted pets and smoking.

Many haven't noted.

Your current situation.

First decide what resolution r you seeking follow my rule or pay  more reasonable amount because you aren't following the rule.  Both are fair requests and you didn't make the error.

Approach the Guest with the correct mindset a Resolution of an issue not who is right or wrong.

[Emilie]

Thank you @Marie8425 for the suggestions!

@Eve146 How did you manage the situation with your latest guest in the end? I wonder as well if some of our other hosts, like @Guy991 @Rudolf103 @Kelly333 or @Andrew-and-Jeremy0, might have more ideas on how to manage this going forward. 🙂 

[Kelly333 · Accepted solution]

@Eve146 Hi Eve

That's a super interesting restriction and I can appreciate that it may get missed by guests who are booking your place.  Honestly, I truly believe that most guests do not read details. They scan the pics and scan the listing text.  If my hunch is true, then I'm wondering if you have 3 options:

1) Turn off instant booking so if guest inquires you can state the limitation to confirm they are ok with it. (PS I prefer instant booking because I believe it elevates your listing on Airbnb AND it increases the likeliehood of bookings because it reduces the "drag" of a guest having to wait for your reply, etc.).
2) Set an automated message that immediately sends a booking thank you message that includes the limitation and asks guest to respond with affirmative so you have it "on file" that guest has agreed and so guest can choose to cancel reservation if they didn't notice the limitation. (Note: My listings' cancellation policies are not restrictive. Not sure the effect of a guest cancelling if your cancellation policies are strict.)

3) After guest check in, send an automated welcome message that reminds them of the limitation.

Hope this is helpful! Kelly

[Guy991]

Hello @Eve146 , @Emilie 

That is a unique restriction, especially since none of your guests have mentioned it in their reviews. Let me ask you something that is not clear: what happens on weekends, and what happens if the guest is sick?

In addition to what @Kelly333  wisely mentioned, I would also consider adding an image with text to explain this restriction for guests who might skip reading the listing description.

[Emilie]

Thank you Guy and Kelly for sharing your views on this situation!

@Eve146 Do you think you might implement any changes going forward?

[Eve146]

Yes @Emilie , this is all very helpful information, thank you. 
I would now like to close this chat.