Need advice

Ngurah-Hendra0
Level 2
Banjar, Indonesia

Need advice

Hello friends 

I could not find my place when i try to search it through airbnb dashboard 

What should i do ?

Thank you in advance for your advice and help

Best regards from bali indonesia 🏵️ 

I Gusti Ngurah Hendra Yudistira 

4 Replies 4
Levi159
Level 1
Clovis, NM

Navigate to https://www.airbnb.com/hosting and select 'Listings' from the top

Levi159_0-1736440055854.png

 

Leslie1032
Level 2
West Slope, OR

I assume you are referring to the Airbnb Guest Dashboard, and I've had this issue before as well. When I search on a device that is recognized as belonging to me, my listing shows up first, or at least very high in the rankings. When I search on a device that is not mine, or when I my IP address is privacy protected (using a VPN), I often can't find my listing at all. I've spent time with Airbnb support to understand this more deeply fearing my property is not being displayed in the search rankings as I expect. On one occasion a support agent actually took the time and effort to log on with a VP and they were able to experience what I was experiencing. They promised to dig in to learn more and later I received the standard response via support email sharing viewing stats and rankings and saying everything was working as it should be. Honestly Ive given up trying to understand how the Airbnb search rankings work and believe their customer support folks don't know much more if anything about the intricacies of the search function than I do. I work to create more bookings in some direct and recommended ways like offering promotional discounts and refreshing my pricing and listing info on a regular basis. It seems to work. I generally see a boost in my listing activity after doing this. 

Laura7556
Level 1
Lexington, KY

Start by checking your filters to make sure that you are searching the right parameters and also make sure the dates you are searching for are open on your calendar. If you’re still having trouble finding it, go to the map and zoom in on your precise location.  If it is still not showing up on the map, and all of your filters are cleared, then I would contact support.  

Paula
Community Manager
Community Manager
Port Moody, Canada

Hello @Ngurah-Hendra0, I hope you're doing well 😊

 

Have you had a chance to review our hosts' suggestions?

 

Looking forward to hearing your thoughts.

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