Needed to understand what is wrong

[Comfort-Stay3]

Hey community 

I hope everyone is doing wonderful 

Could you guys review my listing and guide me if you think something is wrongly done ? 

It will be a great help to learn what to improve.

[Emiel1]

@Comfort-Stay3 

You published two listings, not clear which one you are referring to.

Some reviews from guests on your proflle are addressing some issues.

Maybe resolving those issues is important for improvement

I looked at your first listing

It says: 3 guests, 1 bed  (?)

[Comfort-Stay3]

I'm asking you about cozy summer 

Only 2 bad reviews and both are not accurate if you'll check my reply you'll understand 

[Rebecca]

Hi @Comfort-Stay3 👋

You're in the right place to get some support from experienced hosts in the Community Center. I'd like to tag some more of them in this conversation to see if they can stop by and share some support: @Mikal30, @Anoop16 and @Graham490 Could you take a look and see if there is anything further you would add to @Emiel1's suggestions?

[Mikal30]

@Comfort-Stay3 You’ve actually got a good base here, and some guests clearly enjoy the stay, but your reviews are telling you something important.
When the same points come up more than once, privacy, maintenance, smell, clarity, that’s your gold dust. Reviews aren’t criticism to push back on, they’re your best feedback loop.
The one thing I’d change straight away is how you’re responding. Arguing or defending rarely helps, even if you’re technically right. Future guests read your responses to decide whether they feel comfortable booking.
I’d focus on three simple shifts:
Fix anything physical that’s coming up more than once, especially privacy and maintenance
Make your listing absolutely crystal clear on what is shared and what isn’t
Use your responses to show you’ve listened and improved, rather than to correct the guest
Do that, and your ratings will settle quickly.