Not happy with bed

[Wally49]

Good morning 
We have a wonderful apartment in Estepona which has been let to around 60 groups of guests in the last 20 months and we pride ourselves on everything we do which reflects in our 5* rating
We have a couple that have arrived late yesterday with not much of an apology but today they want extra bedding as they say the the bed is not big enough for two of them and one of them wants to use the sofa bed
They are both of average size and should have no problem in the Queen  size bed, nobody else ever has and we have had some large guests.
I am concerned that they may well mark us down on their review or they have a friend coming to stay without letting us know
Not a happy host with another 50km round journey
Your thoughts please

[Mike-And-Jane0 · Accepted solution]

@Wally49 smile, supply the bedding, get a 5* review and  be honest in your review. If they do mark you down leave a careful response that is directed at future guests not the current guests.

[Wally49]

Hi Mike and Jane
Thank you for your reply
That's exactly what we did and everything was supplied within an hour
We shall see how it pans out

Regards