Not receiving verification code

[Olivia-Faye0]

I'm a new host and I’ve been trying to add a payout bank account, but I’m unable to proceed because the system keeps sending a verification code to my registered mobile number, and I’m not receiving any of them. This is already my third day attempting to send and receive the code, and I keep getting locked out for 24 hours after maxing out the “send code again” attempts. Please help!

[Patricia2526]

Hi @Olivia-Faye0 

If you’re not receiving the SMS, try tapping “Other options.” I selected WhatsApp instead, and I received my verification code there.

[Olivia-Faye0]

Hi, thanks @Patricia2526 ! Sadly, my phone number and “add a new number” are the only options available. When I press “add a new phone number,” the prompt “Verify your account using the code we sent to your phone number” keeps popping up. 🥲

[Patricia2526]

@Olivia-Faye0 Ah you probably don’t have WhatsApp account yet? Because my options are thru email, WhatsApp etc

[Gernide0 · Accepted solution]

Welcome to the community,

This is so frustrating, especially when you’re excited to finish your setup — but it’s a common issue for new hosts in the Philippines, so you’re definitely not alone.

Here are a few things that usually fix the verification code problem:

1. Make sure your number is saved in full international format
Example: +63 + mobile number (without the first 0)

2. Switch your phone to SMS only
Some carriers filter automated text messages. Turning off call/SMS filters or spam protection can help.

3. Try using a different phone number temporarily
You can add another number under:
Account → Personal info → Phone numbers
Once verified, you can switch back later.

4. Don’t keep hitting “Send code again”
Airbnb auto-locks the account after multiple attempts — waiting 24 hours before trying again helps reset the system.

5. If nothing arrives after that, contact Airbnb Support directly
Ask them to manually verify your phone number or to push the verification code from their side.
They can bypass the glitch and get your payout method open.

You’re doing everything right — this is just a technical hiccup, not something you caused. Once support helps push the code through, your payout setup should go smoothly. 🌟

[Olivia-Faye0]

Hello, thank you so much for this. How can i contact airbnb support? 🙏🏻 I can’t find their email or number.

[Elisa]

Hi @Olivia-Faye0 😊, 

I’m sorry you’re still struggling with the verification code.

You can find the Customer Support details here 👉 Contact Airbnb customer service for help. 

Let me know how it goes once you contact them, and whether you still need more help or if it’s resolved on your end!

[Olivia-Faye0]

Hi @Elisa , thanks! But every time I open my Airbnb app, the confirmation pop-up keeps appearing and asking for the code. I can’t press X because it continuously pops up 😞

 

[Elisa]

Hi @Olivia-Faye0 😊, 

Thank you for letting me know!

Did you try reaching out to Customer Support?