***Performance Screen Disappearing?

[Joan2709]

Anyone else notice that when you click Insights to see the Performance Data, the screen appears for a second then disappears? Been happening the last 2 days? 🤔

@Rebecca 

[Rebecca]

Hmmm, that is odd @Joan2709. It would be interesting to know if this is an isolated issue. 

I'm sure you already have, but please try the usual troubleshooting steps. 

• Log out (on all affected devices/browsers)
• Close all browser windows/tabs (on all affected devices/browsers)
• Open ONE new window (on all affected devices/browsers)
• Clear cache and cookies and browser history (on all affected devices/browsers)
• Delete & re-install app (if applicable)
• Log in with email associated with your Airbnb account

If it does continue afterwards, do you think a screen recording would be possible?

[Joan2709]

@Rebecca 

I will try another browser and clear cache. If it persists, I will do a screen recording....

Thank you!

[Joan2709]

@Rebecca 

I cleared cache and tried a different browser, but it is still happening. @Andrea6232 reports the same thing.

I have a screen recording...how do I get that to you?

[Rebecca]

Eeek @Joan2709 , that's not great - do you have a 'Google drive' or perhaps 'WeTransfer' that you can upload it to and share the link with me? (Sorry, I know it's not easy) 

[Joan2709]

@Rebecca 

Shared via Google Drive and approved access....

[Rebecca]

Thanks @Joan2709, I have shared this with Airbnb. Fingers crossed the can resolve it asap. 😊

[Andrea6232]

@Joan2709 yes indeed! It happens also to me!

[Rebecca]

Thanks for letting me know @Andrea6232 😊 

[Laura7590]

I am having the same issue. I get into the Insights page, it stays for a couple second and then 'flips' to the Today tab/page. It was working fine for me on Monday morning (11/3). I didn't try it on Tuesday, but when I did yesterday (11/5) that's when I noticed it glitching. Was hoping it would resolve overnight, but it is still isn't letting me stay on the Insights page.

[Frances3408]

@Joan2709 . Yes Joan, Insights doesnt show here either. I get the three dots then back to Today tab. Was working fine a few days ago (monday) as well. 

[Joelle43]

Hello @Joan2709 @Rebecca 

Yes happening to me too and a French host has just posted with the same issue on the French CC.  Was working fine yesterday (my time)

[Rebecca]

Thanks @Joelle43 @Frances3408 @Laura7590, I'll make sure to feed this back. 🙏

[Dora676]

Hey Rebecca, Just joining in that I'm also having this problem since Monday, reported it to CS but their AI keeps closing my case 😞

[Rebecca]

Thanks so much for letting me know @Joelle43 @Dora676. I'm keeping a close eye on this thread and adding any users to the list. 😊