Pet fee

[Letty27]

can I charge a one time pet fee and after check out if I see the owner left my place spotless can I return the fee?

[Greystone0 · Accepted solution]

Hi @Letty27  - this is something we do as a matter of practice - return the pet fee if all goes well and nothing extra was needed and/or I feel strongly that I want this person to be a repeat guest.

I am a remote host and our cleaning team will share if any additional cleaning needed for the pet - and if all the other human stuff has gone well also, then I often refund the amount.

You can go into the resolution center and process a refund.

However, I now have a suspicion that any resolution center interaction or refunds are interpreted by the AI Algorithm for search placement as a negative. And so I am re-thinking this for AIRBNB. Our other rental methods don't have this question hanging over our heads, so we'll still do that.

good luck!

[Frances3408]

@Letty27 . I dont refund but most of my stays with pets they do leave it super clean so I like to give glowing reviews that include their pet. This helps the guest by encouraging confidence in the next host to take their pet. Ideally I would like Airbnb to have pet profiles so we encourage these type of travellers more.

I agree with @Greystone0 that refunds may be treated by AI as a red flag (but we really dont know). In long term renting its seen as a plus to refund a bond in full. Go figure.

[Letty27]

Thank you both for input. I APPRECIATE IT