Pre-Booking Message Causes Problems Re Check-in Time

[Joan2709]

Do other Hosts using Instant Book have this problem regarding the wording in the pre-booking message about Check-in time? I have sent feedback to Airbnb regarding their wording causing confusion for guests about when they can check-in. The current wording seems to indicate a guest can just choose their own check-in time. I often get messages from guests stating "we'll be checking in at 12noon"  when our checkin window is 3pm-10pm?

I hope other hosts experiencing this issue will send feedback to Airbnb, as it causes so many issues for those that use Instant Book. I also suggested they increase the characters available. Right now it is only 400 characters and that is simply not enough room for Hosts who need to convey important information about the listing/stay and prevent problems before they occur; not after. Expanding the pre-booking message to more than 400 characters and editing (or removing) the wording about check-in, might encourage more hosts to use Instant Book?

[Helen3]

I always ask for a check in time quoting my check in time when guests book @Joan2709 

[Joan2709]

We do add our check-in time to our Welcome Message after booking...might be a good idea to also ask what their expected check-in time is right after that. 🤔  Good idea!

I would like to ask their expected check-in time in the pre-booking message (it has our check-in window now), but I would have to give up other important information since it is only 400 characters 😡

[Peggy-And-Mike0]

Multiple hosts have complained about this. Keep complaining. 

[Bea2137]

I’ve received several low ratings because of this misunderstanding. 

[Bhumika]

Hi @Joan2709, I was keeping a keen eye on this thread and your suggestions!

Thank you so much for sharing such detailed feedback with appropriate images and highlights. I have passed it over to the Airbnb team!