Price updating issues
12 hours ago
- Mark as New
- Subscribe
- Mute
- Permalink
- Who Liked this post
- Report Inappropriate Content
12 hours ago
Price updating issues
Hello everyone,
Is anyone else experiencing issues with pricing lately?
When I check my property prices through a traveler profile, the rates being displayed are completely different from the prices I’ve set. I’m trying to find out whether this is a system bug or if others in the group are facing the same issue.
Please let me know. Thanks!
2 Replies 2
10 hours ago
- Mark as New
- Subscribe
- Mute
- Permalink
- Who Liked this post
- Report Inappropriate Content
10 hours ago
Hi @Sreejith11, You are definitely not alone in this, this is a classic issue that pops up on the community boards all the time, and it usually comes down to one of three specific settings rather than an actual system glitch. Before reaching out to support, check these hidden culprits on your end:
- Smart Pricing or Auto-Pricing Tools: If you have any automated pricing rules or a dynamic pricing tool turned on within the platform, it will automatically override your base rates depending on local demand, seasonality, or traveler search history.
- Occupancy-Based Pricing: This is the most common reason for a discrepancy. If your base rates are configured for a certain number of guests (e.g., 2 people) and you are searching from a traveler profile looking for 1 guest, 3 guests, or a family, the platform will automatically add or subtract custom surcharges or discounts based on your occupancy settings.
- Taxes, Service Fees, and Commissions: Depending on how you view the traveler profile (especially if you are looking at the final checkout screen versus the map search view), the platform might be packing in local tourist taxes, cleaning fees, or standard platform commissions that aren't showing on your clean backend calendar.
Quick test: Try looking up your property using an completely clean incognito or private browser window without being logged into any account. If the rates match your backend there, it means your traveler profile is triggering a specific discount code, genius level, or regional promotion. Let us know if checking your occupancy rates fixes it! Also you can check other post which might help you more, https://community.withairbnb.com/t5/Ask-about-your-listing/Price-showing-too-high-than-what-I-listed... by @Jasmine551 have a good day ahead. Namaste
2 hours ago
- Mark as New
- Subscribe
- Mute
- Permalink
- Who Liked this post
- Report Inappropriate Content
2 hours ago
Hi @Sreejith11
Unfortunately some of the chatbot generated text in the reply above refers to Booking.com (Genius level etc.)
The difference between the price in guest view and the price in your calendar is the Airbnb service fee and taxes.
You can go to guest view, get a quote and click price details to see the breakdown.
2 hours ago