Ratings

[Terry1019]

Hi 

We’ve received an overall rating of 4.9 for cleanliness on one of our houses but have never received an individual

4 for cleanliness. This seems to be an error. What can we do about it? 

kind regards 

Sue and Terry 

[Mike-And-Jane0]

@Terry1019 Blimey - I don't think I ever looked at each category in such detail. Are you sure you are not obsessing?

[Joelle43]

Hello @Terry1019 

I would be miffed too If I had 4.9 showing for cleanliness when I had proof that guests had only given me 5*.  I would however double check each individual scoring per guest for that listing before contacting customer service to make sure that one guest hadn't marked you down and had gone unnoticed. 

[Emilie]

Hi @Terry1019, 

Have you checked every individual rating as Joelle suggested? If yes an no reason was found for this 4.9, did you try reaching out to the Support team yet?

Have a lovely day,

Emilie