Hello @Kirsty-Louise0!
I saw your post and wanted to let you know that you've reached the Community Center, and not the support team. Since this is the Community Center, a place where hosts can help and share tips with each other, the best way to contact the support team would be by visiting this page 👈
Please note that I am unable to look into any specific information about your account or refund status since this is a not a support channel.
With that said, I have passed this on to our team.
I hope this helps!
Quincy