Rules

[Wenyii0]

Hi there,

How do you treat bad experiences with guests? Like for example if you had a bad experience and you want to leave a bad review, but at the same time you don’t want to receive a bad review knowing that you were a great host and knowing that it is probably what will happen in revenge. 

[Shelley159]

Hi @Wenyii0 

Some great responses to a similar question can be seen in this thread by @Guy991 and @Marie8425 

Afraid to leave a bad review - Airbnb Community (withairbnb.com)

[Marie8425]

@Wenyii0 

If leaving a positive or negative review for a guest, for me, my professional attitude is I don't consider me, the host, since the review is about the guest.  Yes, sometimes I also receive a negative review.  As a good business, I treat the guests review as something to be reviewed.  Just because the guest was inappropriate, that doesn't mean I should disregard their criticism.  

Sometimes yes the actual criticism is not honest but I look at what I did to help create that anger in a customer.  Gives me insight sometimes that what I knew was not my normal market and accepted because this or that was said by the guest.  Next time I hear the same story I remember that I have to look closer.

Maybe my rule is stated clearly but rules are broken because the guest thought there wouldn't be a confrontation.  What can I do to fix that error so it doesn't happen again.

Did I handle the problem correctly?  Is the guest angry just because caught or because I let my personal injury direct my actions?

[Elisa]

Hi @Wenyii0 😊,
Welcome to the community, and thank you for asking this question here!

Have you found a solution?
Our Hosts shared great advice with you. Did you get a chance to review it?

I look forward to reading your ideas on that topic. It is very interesting!

Warm regards 🌻

[Wenyii0]

Hi Elisa,

Yes. Those tips were very helpful.

thank you for checking 

[Elisa]

Hi @Wenyii0 😊, 

thank you for letting me know!

If any of the answers below help you resolve the issue, it’s always a nice gesture to mark it as the "Top Answer".

It's like a big virtual hug to the member who supported you but also to support other Hosts who may have similar questions in the future. 😊

Would you like to do that? 

Warm regards🌻,