Since the update one of my bedrooms is not showing on the AirBNB map

[Tejay0]

I have two private bedrooms, and one of my bedrooms was in the top 5%, Guest favourite, but since the latest AirBNB updates that has now reduced to a 'Point of Interest', with no further pages, and no way to book.

I have asked someone at AirBNB to have a look but they have been at it for days, and still no progress. It fully exists in my Hosts pages, but not in the 'Travelling' sides.

This is the hosting side:

And this is the Travelling side: See attached two images.

Any suggestions?

[Joan2709]

@Shelley159 

I think the point of interest is actually the issue...his address for the missing listing is showing up as a point of interest when he views it (where it should be). I'm wondering if the database actually has a point of interest in that location (incorrectly) and has somehow attached it to his address to it? Not sure...

[Shelley159]

Yes @Joan2709 @Tejay0 I just hoped there may be a short-cut: if the other 2 listings can live at the same address as the point of interest, maybe the third one can also just be moved back to the same spot ... (having Support re-classify a point of interest may be less common than just correcting a listing address, so maybe fewer agents have dealt with that)

I also wonder whether, when the support agent said the listing address was correct, they were perhaps looking at the words (which are correct), instead of the map?

Not everything that's updated is instant - prices change almost immediately when one edits them, but some other features are only updated occasionally. I was hoping that may be the issue here. Unfortunately, when I checked just now, the map was still wrong (so I doubt it was fixed by this last agent).

[Joan2709]

@Shelley159 

Good point. A front line CS agent is not going to be able to resolve this. It needs to go to their Engineering Dept that handles the database for locations and mapping for sure. Sigh. 

I fear this will not be a quick fix. 

[Tejay0]

Ok, today I had a court hearing so have been busy all night and this morning at court. Despite telling AirBNB support not to call me they called me. Three times! Anyway, I said I'll have a look at it when I get home.

I've got home, and it seems ok. Everything appears to be in the right place.

And the 'Point of Interest' is also gone. Additionally, where it was erroneously appearing, it no longer appears there.

So in previous discussions I've had several of the AirBNB help say I'll get some recompense for lost business.

But now the text from them appears to completely ignore that and looks like it's over for them.

How do I claim lost business? And how long for? I noticed this and reported it about the 20'th of May. Today is the 30'th of May. I've had emails from them since 4 AM my time. I have just been busy with the court matter (not AirBNB). And I have no idea when the location was stuffed up, and I lost business because of it. I do know when my last guest was (date known), but I don't know when the AirBNB platform was changed? I do suspect the room dislocation occurred then (when the airBNB platform was changed), but I have no proof. I can't say I noticed the property was removed from it's correct location then because I don't know. I am just assuming.

So how do I make claims for losses?

Thank you both @Shelley159 and @Joan2709 for your help and guidance here!

Tejay.

[Shelley159]

Great news @Tejay0 - very glad they were able to fix it!