Hallo
I’ve been an air b&b host for over six years, and a super host for four years.
Because I made an error in my calendar I had to cancel a booking. I contacted the guest within an hour of the booking being made , explaining the situation and apologized. I knew I would be penalized by air b&b, and it was my fault.
However, as well as being fined, I also lost my super host status which I thought was a bit extreme, in six years of hosting this is the only time I’ve ever cancelled.
I wrote a letter to the C.E. in Ireland, and after about six weeks got a brief message, not from him, but from some ‘support’ person, just stating that those were the rules. As a host, I am as flexible and accommodating as possible, and nearly always get five star reviews. Air b&b are not. I’m a person, not an algorithm ! Where is the flexibility here ? Human error happens.
Now I realize I won’t get my super host status back until next year, as the cancellation rate has to be less than one percent in the year.
This seems grossly unfair. One cancellation in six years. I’m really disgusted.