Suspended

[Nicole3651]

My listing has been suspended without any notification. I have called SEVERAL times and each time the ambassador says that they cannot help. They say the "specialized" team will be in touch. They NEVER call. This has been such a nightmare. I have almost a 5 star rating. Can anyone help me? 

[Zheng49]

You're probably being investigated by the specialized team for a safety-related concern or because it is a duplicate listing (recent crackdown on duplicate listings). 

The reason the support ambassadors cannot help is because the specialized team is its own separate unit and support ambassadors don't have transparency on what the specialized team is doing. Basically the most they can do for you is to relay a message to the specialized team.

Edit: The only other thing I can tell you is it seems this matter is very serious, as your listing doesn't even exist anymore. When I click on your listing, it basically redirects me to Airbnb instead. Based on experience, this is not a good sign. 

[Nicole3651]

Hi Zheng49, I asked my current guest to please stop smoking in my home. My home is a non-smoking home and it’s written in my listing before they agree to stay with me. 

This guest called and complained about me because she was upset that I politely asked her not to smoke 🤷🏽‍♀️

I didnt  know that she called until I logged Into my account to see my listing was suspended. I think it’s totally unreasonable for Airbnb to side with the guest and suspend my account without asking my side of the story. As a host I go above and beyond for all my guests. Requesting to stop smoking in a non-smoking home is reasonable. 

[Zheng49]

This is true. That's why I pretty much keep all communication in the Airbnb app for record keeping purposes now.

Anyways, in that case, it's possible she complained to the specialized safety team about an undisclosed camera in your listing. 

[Patrick2357]

"Anyways, in that case, it's possible she complained to the specialized safety team about an undisclosed camera in your listing. "

this happened to me, but my camera was disclosed and the guest is doing it because I caught them sneaking a persons it. 

What can I do ?

[Nicole3651]

I do not have cameras in my home. I’m sure she did lie. What’s funny is that after all this she is still staying at my place 🤷🏽‍♀️

[Lisa9369]

Hey did you get your account back ? 

[Nicole3651]

I finally got it back. 

[Bhumika]

Hi @Nicole3651 , thanks so much for sharing that your account is back up and running! I've marked your comment as best answer so that our supportive Hosts who've commented on the thread know that it has been solved for you.

Thank you again for coming back and updating us🌻.

[Deborah1582]

Hi Nicole,

please could you let me know how you were able to finally get your listing back. I’m currently experiencing the same issue and I feel completely lost. Please any word of advice on what to do or whom to reach out to?

thanks,

Debby. 

[Joelle43]

Hello @Deborah1582 

Don't know if you have a second listing but I can see an active listing under your profile with a harsh 1* review recently.  Is it possible you're listing is active again but nobody let you know??🤞

Joëlle

[Deborah1582]

Hi Joelle,

Yes, that is the listing, we recently received a 1* review from a guest after we declined their request for a refund and this has been a nightmare for us, the guest obviously reported issues after the decline, the listing shows as active, but we are no longer showing up on search results, while searching as a guest, we are unable to find my property, it’s not also showing on the map view as well, I’ve called CS several times today and they acknowledged that the property is not coming up on search results but they don’t know why as well, I have a case currently opened but I haven’t heard anything back. All the reps I spoke to couldn’t tell me why this is happening. I don’t know what I can do to make this right. We have gotten  two 5* reviews after the 1* review, but this doesn’t seem to help, we are really working hard to ensure we get it right, has anyone else experienced this? Please what can I do or who do I speak to? 

[Helen3]

they have probably suspended your listing because you have a rating of 4.59 @Deborah1582 

looking at your reviews it looks like it's not just the one star from a recent guest but other guests have marked you down for cleanliness and accuracy the combination of which is likely to have led to you being suspended.

Airbnb normally gives you a chance to address issues leading to your lower reviews .

[Deborah1582]

Hi all,

This has now been resolved, thank you all for your input. 

[Patrick2357]

can you see if my listing exists ?