Suspended

[Nicole3651]

My listing has been suspended without any notification. I have called SEVERAL times and each time the ambassador says that they cannot help. They say the "specialized" team will be in touch. They NEVER call. This has been such a nightmare. I have almost a 5 star rating. Can anyone help me? 

[Zheng49]

It doesn't exist for me. Also redirects to airbnb homepage. 

[Nicole3651]

Hi Patrick, I cannot see it. They did the same to my listing. 

[Patrick2357]

the same thing happened to me a guest called and reported my listing to the safety team for a camera, even though it was disclosed and they snuck in. 

What can I do ?

[Zheng49]

The problem is it's easy to prove they were filmed by your camera (since you uploaded the video yourself), whilst it is hard to prove they snuck people in.

They could be visitors that are leaving soon etc.

This is how I see how a lot of hosts get suspended. Even if I know a guest is breaking my house rule regarding extra person, I try to get it enforced a different way ie. telling them via messaging in the airbnb app that visitors can not stay past 9PM.....

It helps that I have a house rule stating no visitors past 9PM though. Helps with enforcing quiet time as well. 

[Nicole3651]

Makes sense! It’s ashame we can’t be adults and ask guests to follow the rules face to face rather then through a message.

[Zheng49]

Face to face is too confrontational imo. It's hard to get it right without offending the guest. 

At least, it is hard for me to pull it off personally. 

Regarding smoking for example, what I would do is send them a message like 

"As per our house rules, smoking inside is not permitted. However, you can smoke outside on our balcony if you would like."

This is less confrontational, and is more likely (nothing is 100% guaranteed) to work. Suggestions are more likely to work if you offer them an alternative. 

When you have everything recorded down in the Airbnb app like this, it makes it easier if you need to escalate it later down the line. 

[Nicole3651]

Thank you for the suggestion! I want to add, that I rent a room in my home. This is a shared living situation, not a private airbnb. 

[Tiara49]

did you get your account back?

[Nicole3651 · Accepted solution]

Yes, I  finally got it back. 

[Lindsay610]

My account has also been suspended -- two listings in total. I am a super host with nearly all 5-star ratings. No one will tell me anything. I keep calling and they say a specialized team member will get back to me and no one does.