TV failure during guest stay

[Kishore32]

I have a ongoing guest , due to unforeseen circumstances TV is not working as it's a electonics which some time beyond hosts control, can i refund some amout to my guest due to TV failure as a inconvenience gesture from my side,will it effect my ratings if not how do I refund him

[Emiel1 · Accepted solution]

@Kishore32 

You can compensate a guest by either:

- using the resolution centre to sent money

- using the "change" option on the reservation to change the total price of the reservation (click in pricefield

Discuss the issues with the guest upfront and make agreement about compensation

[Paula]

Thank you so much for sharing these options Emiel 🙏

@Kishore32, please keep us posted on which one you decide to use.

[Kishore32]

@Paula Compensated my guest

[Paula]

Thank you for updating us @Kishore32 😊