Template editing

[Ivaylo25]

I have a template with one picture. I wanted to add one more picture, and on Save pressing this error appears "Something went wrong".
I tried with Windows Browser, Apple App and Android App.

PS: On the phones I don't have this error message but only when I press "Save" nothing happen, the template is not saved.

[Emiel1]

@Ivaylo25 

Where is this template located on the Airbn platform ?

[DeAnna204]

on the Airbnb app, click messages, then click the settings gear icon in the upper right and you can make changes to the Messages templates

[Ivaylo25]

I have a template. I want to edit this same template, by adding a new picture. 

So I'm adding the new picture in the template which I want to edit, and on Save pressing this error appears "Something went wrong".

[Rebecca]

Hi @Ivaylo25 👋

Sorry to hear you're having issues with adding a picture to a template. Have you managed to get this resolved yet? If not, can you follow these steps and let me know if the issue persists: 

• Log out (on all affected devices/browsers)
• Close all browser windows/tabs (on all affected devices/browsers)
• Open ONE new window (on all affected devices/browsers)
• Clear cache and cookies and browser history (on all affected devices/browsers)
• Delete & re-install app (if applicable)
• Log in with email associated with your Airbnb account

[Sami1058]

@Rebecca I have the exact same issue as OP. Have tried all above tips, but to no avail.

Can you please resolve this asap, as i can't change my check-in instructions (e.g. lockbox codes etc.) currently. 

Thank you!

[Rebecca]

Hi @Sami1058, can you pop over some screenshots of the issue please? 

[Sami1058 · Accepted solution]

Hi @Rebecca, 

Now it seems to be working again, did not change anything though..

Had the same issue a couple of months ago as well when i tried to change my check-in instructions. 

Hopefully something was done and this wasn't just a fluke 🙂

[Rebecca]

That's fab @Sami1058, I'm glad to hear it's all working again. Usually it can be a case of following the steps above and updating the app. Hopefully, it's been sorted if there was an issue we didn't know about. 

Thanks so much for popping by and letting me know anyway. If it does happen again, feel free to tag me and we can look into it 😊