Template editing

[Ivaylo25]

I have a template with one picture. I wanted to add one more picture, and on Save pressing this error appears "Something went wrong".
I tried with Windows Browser, Apple App and Android App.

PS: On the phones I don't have this error message but only when I press "Save" nothing happen, the template is not saved.

[Emiel1]

@Ivaylo25 

Where is this template located on the Airbn platform ?

[DeAnna204]

on the Airbnb app, click messages, then click the settings gear icon in the upper right and you can make changes to the Messages templates

[Ivaylo25]

I have a template. I want to edit this same template, by adding a new picture. 

So I'm adding the new picture in the template which I want to edit, and on Save pressing this error appears "Something went wrong".

[Rebecca]

Hi @Ivaylo25 👋

Sorry to hear you're having issues with adding a picture to a template. Have you managed to get this resolved yet? If not, can you follow these steps and let me know if the issue persists: 

• Log out (on all affected devices/browsers)
• Close all browser windows/tabs (on all affected devices/browsers)
• Open ONE new window (on all affected devices/browsers)
• Clear cache and cookies and browser history (on all affected devices/browsers)
• Delete & re-install app (if applicable)
• Log in with email associated with your Airbnb account

[Sami1058]

@Rebecca I have the exact same issue as OP. Have tried all above tips, but to no avail.

Can you please resolve this asap, as i can't change my check-in instructions (e.g. lockbox codes etc.) currently. 

Thank you!

[Rebecca]

Hi @Sami1058, can you pop over some screenshots of the issue please? 

[Sami1058]

Hi Rebecca, 

Now it seems to be working again, did not change anything though..

Had the same issue a couple of months ago as well when i tried to change my check-in instructions. 

Hopefully something was done and this wasn't just a fluke 🙂