I earned the top 10% badge within my first month of hosting my first unit, I got 9 reservations in the month and I got five 5 start reviews in a row with high quality very elaborated comments on those first 5 reviews, so in that moment I was rewarded with the top 10% badge.
From the subsequent 4 reservations, 2 of them didn’t leave a review but I still had the top 10% badge.
Until the last one of the 9 reservations I had during the first month, it was a reservation made by another Airbnb Host, he literally told me that he usually stays at different high rated properties to see what they offer and since I’m a software engineer, my property has a lot of proprietary technology that I created for the convenience of my guests.
So during the check-in I always personally receive my guests, and when this other host saw my technology, he told me that he wanted to buy it for his own properties but I respectfully declined and for the look of his face, he wasn’t pleased.
He didn’t even stayed in the property, he left and never returned, next day after his check in, I lost my top 10% badge, he didn’t request a refund, he let the time lapse until the end of his reservation, then he gave me a 3 start review on location and stating that there’s nothing to do around the promises which is completely false.
Then within the public review’s description, he just said “all good, just a hassle getting to the premises due heavy traffic on this area” which also it’s not true, he didn’t even stayed there, he just wanted to copycat from a highly ranked property in its first month operating.
Regardless of the 3 start review of the location section, his overall rating still was 5 stars, I don’t understand why but I’m pretty sure that losing the top 10% badge a day after he checked in has something to do with him.
Because of losing the top 10% badge my listing’s views went down from 100ish a week to 24 after that.
I’m still having the silver guest favorite, but the rate of reservations dropped, even thought publicly I still have a perfect 5 start overall ranking, but his private comments, his 3 star rating in the location section and the way he’s changed the tone in comparison with the rest of reviews from extremely elaborated and positive to meh and condescending.
I was already aiming to get the top 1%, now I’m trying to figure out what happened, how to get back in the top 10% and most importantly, how to avoid being targeted by jealousy and unfair competitive practices by that kind of hosts.
Any suggestions from
