Unbook a guest

[Thomas2737]

I have family problems and we may need to unbook a guest who has already paid for a visit in July. How do I inform airbnb that the days are not bookable because my life situation has changed? Of course my guests will be unhappy, do I need to compensate them somehow?

Thomas

[Emiel1]

@Thomas2737 

You need to cancel the reservation. The guest will receive full refund.  Unfortunatelly Airbnb will give you penalties: https://www.airbnb.com/help/article/990/host-penalties-for-canceling-reservations

You can also contact Airbnb and ask them to cancel penalty free. But they will probably not consider your situation as a "extenuating circumstance".

https://www.airbnb.com/help/article/1320/extenuating-circumstances-policy

But you an give it a try.