Yale Assure Lock Error Code

[Clay240]

I have a property with two Yale Assure deadbolt locks, both connected to wifi. I use hospitable as my management software, and it creates unique entry codes for each guest. 

A few months ago, it started sending out error messages, and giving the guest another code, usually around 4pm on the day of check-in. I have looked in the Yale/August app, and it shows that both codes are valid. I just cannot understand why it would send another message, with another code, if the original code works. I've tried to reset, recalibrate, etc, and the connected devices > settings page on hospitable won't let me disable this feature. It's driving me crazy. 

Can anyone help?

[Joan2709]

@Clay240 

I'm not familiar with Hospitable as a channel manager, but taking a guess here....

Yale is one of the lock manufacturers that can have a direct connection to Airbnb. It's possible that is where the problem lies. You may need to track this issue down with Hospitable and find out if the problem lies with them and how they are connecting your lock with Airbnb. It may require you to disconnect the lock on Airbnb and then reconnect it.

Connect A Smart Lock to Airbnb

https://www.airbnb.com/help/article/3478#backup-codes

[Paula]

Hello @Clay240,

Thank you for sharing this with our community.

Have you had a chance to read Joan's comment? I’m also including the link here where you can contact the support team for their advice: https://www.airbnb.co.za/help/contact-us/logged-out 

Looking forward to hearing from you.