I have an extensive guidebook and send the link to every guest. Most use it and about 10% mention it in reviews. I like to keep it clean and up-to-date, but editing it is an exercise in frustration.
On the pro side - you can now change the order of entries in the app. This is a great tool I've been asking for for years.
On the con side - all of these things happened in the time I spent trying to edit the guidebook this afternoon:
"Oops! An unknown error occurred. Retry." (In the app.)
Ice cream lady. (On the web.)
"429 too many requests." Repeatedly. (On the web.)
After moving an entry, hitting "save" doesn't necessarily save the new order. Rather, you have to hit "save" and exit out of the guidebook completely. (In the app.)
Photos of places appear and disappear without rhyme or reason. Rarely does the entire guidebook load fully. (Both web and app.)
Hitting "save" causes the whole thing to freeze. (In the app.)
Right now I'm just looking at the three dots from hell after selecting "edit" (in the app).
Editing a caption and hitting "save" doesn't save the new caption. (In the app.)
Airbnb recommends that hosts create guidebooks, even going so far as to say, "Hosts with guidebooks tend to get more bookings." But they appear to have purchased an off-brand digital format that is prone to error. Come on, tech team, what gives?
