advice needed

[Karton1]

Hi everyone, I’d appreciate some advice on a current reservation.

I have a confirmed booking under a Moderate cancellation policy. The guest has repeatedly asked for additional discounts, changed dates, and mentioned affordability issues. I declined further discounts and explained that any cancellation would need to be done through Airbnb. She then messaged that she might stay with family instead, but has not canceled in the app.

Today is check-in day. I sent a standard check-in message at the start of check-in time, but there’s been no response and no arrival so far. The reservation still shows confirmed and my calendar is blocked.

My questions:
• How do you typically handle a guest who says they may not stay but doesn’t cancel?
• Do you continue normal check-in procedures and wait it out as a potential no-show?
• Any best practices for communication or documentation in situations like this?

Thanks in advance for any insight.

[Helen3]

If the guest doesn't cancel then you will be paid in full for the booking @Karton1 

presumably you have already advised her if she decides not to stay she needs to cancel via Airbnb  and her cancellation will be processed under the cancellation policy she booked under ? 

[Karton1]

will i be paid in full if there is a no show or only the same as if she cancelled? i know if she had cancelled she would pay 100% of the 1st day and 50% of each of the remaining days.  is it different for no shows?

[Helen3]

Hello @Karton1 

it would be useful if you familiarised yourself with how cancellation policies work on Airbnb (see Airbnb Help website) and in particular the moderate cancellation policy you have chosen to use .

as I said in my earlier post if she doesn't cancel you will be paid in full

if she does it depends on when she cancels and which policy you have chosen.