Hallo @Bhumika and forum members.
I want to share some good news with you. I finally (after a month) received valuable tips from the support department. I am posting them here, and my answer, because it may be useful for people who may have such problems in the future. I hope to finally solve this problem in the near future and set everything the way I want. Unfortunately, this will take some time....
Thank you also @Breanna for leading me on this trail in a message in another thread.
This is a message from Maxine from support dept., someone whose help I am very grateful for :
"This is Maxine, and your case has been assigned to me. I understand that you prefer messaging instead of a phone call. Therefore, I am sending you this message instead.
I sincerely apologize for the inconvenience this issue has caused you. I understand that you initially raised this concern on November 7, and I apologize for the delay in resolving it. I acknowledge the effort and time you have invested, as well as the inconvenience you have experienced while trying to update the base price in your calendar, which is not functioning as expected from your end.
We made multiple attempts to modify the base price in your calendar, and it appears to be functioning correctly. Contrary to the issue mentioned in the screenshot you provided, I did not encounter any problems while selecting multiple dates and adjusting the base price in the pricing section. However, please note that I do not possess the authority to make permanent changes to your calendar, so I had to revert the modifications accordingly.
To address this ongoing issue, we can attempt to resolve it by conducting basic troubleshooting steps such as:
1. Update your device: Before proceeding, please make sure that your device is running the latest software updates. This ensures compatibility with the Airbnb app and helps prevent any potential issues caused by outdated software.
2. Uninstall and reinstall the app: If you're still encountering problems, try uninstalling the Airbnb app from your device and then reinstalling it. This step is particularly important if you're using an outdated version of the app, as it can help resolve compatibility issues and ensure optimal performance.
3. Log out and log back in: As a basic troubleshooting step, we recommend logging out of your Airbnb app and then logging back in. This simple action can often resolve minor glitches or inconsistencies that may be affecting your experience.
4. Try using a browser: If the app-related issues persist, we suggest accessing Airbnb through a browser on your mobile phone or computer. Sometimes, using a different platform or browser can help overcome any compatibility issues specific to the app.
5. Clear cache: Clearing your cache can also prove beneficial in resolving any temporary data or cache-related issues. This step helps ensure a fresh start and a smoother experience when using the Airbnb platform. "
This is my answer:
" Good evening Maxine !
It took my son and I some time to prepare everything.
There are good results. I can now change the base price in Little Sweet Candy, although not everything works immediately.
First, I have to remove all promotions and discounts there and other listings and set everything from scratch, starting from the basic price. It will still take some time.
I will describe our actions, maybe it will be useful for other hosts' future problems.
1. The Airbnb app was uninstalled from two mobile devices (probably old versions).
2. We upgraded the system on the main laptop and logged out of the others.
It worked !
Please keep this thread open in case I haven't sorted everything out in my listings. When I do this, I will definitely write a message here. "
I want to share one more observation:
Each subsequent version of the application constitutes a separate product and its compatibility with previous versions and devices that are not equipped with the latest software is not tested.
I'm afraid of the winter version and what it will bring.
Kind regards
Marcin
