hypothetical question - making a claim - multiple platforms - calendars synched

[Rowena29]

Hi Everyone

this is not particularly important but something I have been wondering about for some time

I understand airbnb policy re making a claim for damages is 14 days or before the next guest checks in, whichever is FIRST.

What i'm not sure of is this.  If you use multiple platforms and if you have your calendars synched, does airbnb CS recognise another guest checking in from another booking site? Or do they only recognise AIRBNB  guests as the "next guests?"

I've often wondered.

Has anyone ever had this tested or know for sure?

Knowledge is power!

Cheers

[Trevor243]

@Rowena29I list multiple properties on multiple platforms - TripAdvisor, AirBnB, HomeAway, Booking.com etc - and that means a lot of calendar syncing. The ical data varies between each platform and does not always include guest or booking information - it can say something like "Closed - Not available". So, in theory, AirBnB will not know whether the event (block) is for a guest booking or closed for maintenance or whatever.

I should point out that Booking.com calendar sync is very very unreliable - it's broken - it doesn't always export events, sometimes merges events (so 2 bookings back to back show as one booking), sometimes doesn't import events, and sometimes loses calendar sync information so it shows that you've never set it up in the first place. Always block manually if using Booking.com.

As for the damage claims, it might be wise to rethink that - have a read of the various discussions here about retaliatory reviews after hosts claim on damage deposits. You may be justified in claiming £50 or $50, but you might not win the claim and could get a 1* review, which ends up costing you more than you were claiming ..... of course, with the unfairness of this system, it's up to each host how they set up and handle things .....

[Rowena29]

Hi @Trevor243 

Thanks for your response.

Thanks also for your heads up re synching calendars and the possible negatives of making a claim for damages. I sync my calendars but also manually input data the second I get a booking to be super sure, as I dont' trust technology and have read the boards frequently enough to know the syncs are not reliable

I have no plan at all the make a damages claim,  it was genuinely a hypothetical question - as I said I've always wondered how "on the ball" airbnb would be about this.   Hopefully I'll never have to put it to the test!

Regards