Hi everyone, I am dealing with a guest who left my apartment with blood on the premises and vandalized wardrobes (Police Report filed). She is now trying to get my account suspended by claiming I pushed her out and entered without notice. My evidence proves she had already checked out when I entered.
The Timeline May 4th:
6:44 PM: Guest messages asking to leave keys at her moms house. I insisted she return keys to the property and she agreed. 9:00 PM: We coordinate via call for a hand-off at the property.
9:15 PM: I arrive at the property. I message: I am downstairs. 9:18 PM: I message: I am going up now.
9:18 PM: She messages: I arrived. Should i go up or down?
9:19 PM (CCTV): Footage shows her abandoning the keys downstairs and leaving the building entirely.
9:24 PM: I sent her a message: Do you want to come up or i go down?
9:25 PM: After she ghosted my call, I entered the unit to start turnover. I found a shirt on the towels and messaged her to tell her. No answer.
9:26 PM: I called her again because she was not answering.
9:28 PM: She finally answers. She does not claim she was pushed out. She was only upset that I mentioned the open wardrobe and the blood in the house.
The Harassment: She returned the next day with her brother (unregistered guest) and harassed me, my mother, and my cleaning lady by buzzing the unit repeatedly and making threats via WhatsApp. Airbnb Support explicitly told me not to open the door for my safety. I sent her shirt via Uber and have signed proof of delivery.
The Retaliatory Review: She has now left a review claiming I forced her out, stole from her, and called me crazy.
The Issue: The guest only became aggressive and filed a safety report after I confronted her about the vandalism. She is weaponizing safety policies to avoid a damage claim and police investigation.
My Questions:
- Has anyone else experienced this type of retaliation? How did you navigate a false safety claim when you had physical proof of vandalism?
- I acted in good faith and followed her instructions for the key exchange. How do I handle this injustice?
• 3. I was the one who felt unsafe when she showed up with her brother. How do I make sure the Safety Team sees that I was the one following their safety protocols? Should I contact a lawyer or is the police claim enough?
