minimum stay

[Thibault106]

Hi,

I have an issue with the minimum stay. Mine is set at min 3 nights (across the whole week) but when i try to simulate my clicking "preview listing" and then select some dates i am told the min stay is 6 nights ...

I am not sure what i get wrong.

Thanks for the help,

[Joan2709]

Per the previous thread, Rama263 said he had to make several calls to CS before they located where the issue was and removed the previous rules. He notes you have to give them individual dates in order to remove the previous rules for those specific dates. They can't see a "list" of your previous rules. Perhaps you did give them the specific dates? If not, ask CS to review the specific dates you want corrected. (see below)

Rama263

Level 2

England, United Kingdom

Hi @Ersin15 . After few unhelpful calls the customer service accessed somewhere and found the rules and removed them. Apparently I had no access to view these old rules after update. So yes it was a bug. Give customer service a call. Please note you have to give them individual dates and then they can click and see what rules are set for that date. They can not see a list of old rules. 

[Joan2709]

Found another message thread about problems with custom trip lengths. If you are using the new release, there is a bug that doesn't allow you to override your settings that were set in the previous software. The only way the host got it corrected was by contacting customer service and they were able to delete the old settings.  I would contact customer service regarding the issue.

https://community.withairbnb.com/t5/Ask-about-your-listing/Trip-duration-bug-in-new-version/m-p/1784...

[Jeff2474]

Thanks @Joan2709 ! This has been a problem I have been chasing all week!!

Just got my 2 dates corrected thru support. Hopefully they will fix the current release for all dates!

[Alex10271]

We are facing the same issue. I wonder how many are losing income because of this new release bug. We have contacted support already two week ago and no change so far!!