my phone number is associated with an email I do not have access to

[Becca2076]

Hello, 

I no longer have access to my old email account which was associated with my old airbnb account. I made a new one, but I cannot reregister my number with this new account. Please let me know what I can do to add my phone number. 

[Bhumika]

Hi @Becca2076 ,

Are you in touch with Airbnb Customer Support as well to help you troubleshoot this?

I further wanted to share these articles about Editing phone numbers on your account and Verify your phone number on Airbnb App. Did you follow any of these steps to add your phone number to the account?

[Becca2076]

Hi yes, the problem is when I try to do the verification a message pops up that says "This phone number is already in use. You can remove it from the associated account or add a different one." I do not have access to the email for which my old account is set up with.

[Nicolai35 · Accepted solution]

Ok, so I just had the issue and it got finally resolved after a long conversation with customer service.

It seems you can create an account with your email address AND your phone number, which blocks you from using your phone number on your current account. No idea how I managed to do that, but the only solution to that is to get Customer Service on the phone (tricky to find the link), and after a tedious explanation, they should find the problem, delete the phone number account, and you will be directly able to add your phone number as I have.

Good luck

[Alisios-Corporation0]

So, I just called Airbnb and they say it's not possible to delete the phone number from one account (and keep loggin in using my email) so I can add it to another one. I just cannot believe it, especially in these times when having multiple phone numbers accounts is so normal. What's wrong with Airbnb??