pricing error

[Claud0]

Hi

how can i contact the person who is in charge of customer services at head office or director level? I  have a pricing error on my listing that i reported almost 14 days ago. The customer services ambassadors are poor in dealing with this. They keep closing the case without fixing anything. I'm stuck in a Groundhog Day loop. It's so frustrating.

[Mike-And-Jane0]

@Claud0 what is the problem you are having? Generally, with computers, it is the input that causes output errors so we may be able to help.

[Claud0]

hi

That's not the case here. I've checked on different browsers and on different computers.

The initial image/information for my listing displays a price that is  £20 higher than the price on my calendar and I have no way of amending it. 

[Mike-And-Jane0]

@Claud0 Could this be due to the Airbnb fees (14.2%+VAT) that they add to your nightly price? Or could it be your cleaning fee amortised over a few nights?

[Claud0]

no. I'm acting like a potential guest so that i can see what they see. it's a fault

[Shelley159]

Hi @Claud0 

Click on a night on the calendar and then click on Guest Total. It shows how the total that the guest sees is calculated.

[Claud0]

it's a fault

[Mike-And-Jane0]

@Claud0 In July you are charging £42/night plus a £50 cleaning fee + Airbnb fees. What price per night do you have in your calendar?