Like a lot of other hosts, I am still frustrated about the position AirBnB had taken by refunding the guests cancelations.
I responded a few times already on other hosts’s posts, So will not repeat that part.
I am curious if anyone already had taken the time to investigate , if the cancelation would be covered under the host guarantee ?? Specially since airbnb changed the rules in a few days, some cancellations (I currently have 19!) were refunded under those guidelines, however, the day later according the e-mail I received from airbnb, they would not have been refunded in full)
There is a clause in the host guarantee , where you can claim loss of income.
I understand it would not apply on every cancelation. But specifically the ones that already have legitimate ground to cancel , and file their claim at their travel Insurance .
We would not be able to check if these travelers , received a refund from AirBnB (our money though) and also would file a claim at their insurance.
This would fall under the covered losses, since I could not find a term , where this would be excluded .
The only thing I could think is the phrase “ during an airbnb stay” but did not find any excluded reasons.
Anyway
There are also guests who will not be able to file a claim, simply because the conditions are not covered.
Specially if they not have a reason to cancel other than fear!
For those guests , we as host should be the one that decide to fully refund, or partial or rebook their stay.
I believe many of us have less problems to rebook the guest to a different date in stead of just canceling.
Many USA travelers decided not to travel at the last moment, but there was no official reason for them NOT to travel!
Any suggestions (other than not using airbnb anymore)