During COVID-19 Fellow Hosts are an embarrassment!!

[Ginny30]

I am embarrassed by the entitlement some of my fellow hosts are having during COVID-19 epidemic.  The world does not revolve around your rental property or mine!  Airbnb has my full support in issuing 100% refunds during this time. 
This entitlement to thinking Airbnb should pay you according to your cancellation policy is absurd.  All of us are “self employed” with Airbnb, we pay them a small percentage to advertise, showcase and handle our bookings.

There is nothing more important to me then my health, the health of others in my community and the health of my guests!  Welcoming guests to my property right now could potentially expose them, myself and my community to this daily growing virus.  We don’t know if they have been exposed to the virus and they don’t know if I have!  
I have a feeling you would still be complaining even if they would go with your cancellation policy.  This is a global problem and their are people out there financially suffering much more than you are!  Airbnb or any other rental company should never be considered your main source of income period!  There...rant over

[Clara116]

@Ginny30  I'm with you. They are an embarrassment indeed , thanks for saying so. 

[Ashley678]

i'm from pensacola.... I have a stay on the beach... you should have empathy for others is what we are saying... but then again your from pensacola... 

[Irene879]

@Ashley678 @Ginny30 

I don't see a lack of empathy on these community center threads. I believe almost everyone has empathy for people who are suffering from the effects of the coronavirus pandemic. Restaurants, bars, even entire malls have shut down.

We're not hearing these people constantly whine and whine and whine like we're hearing from AirBnb hosts on this community center.

Why can't hosts who feel betrayed simply move on. The money is gone and it will not be returned to you, and you hadn't earned it yet anyway, it was upcoming bookings, money that never crossed your hands.

The entire world is in a crisis situation and you focus solely on hosts narrow self interest.

Band together, hire lawyers, go after AirBnB with all your might in a court of law. Repeating yourself ad infinitum in the community center will not result in any thing positive for you other than the feeling of having vented your anger on other community center members.

Take action against AirBnB: not against hosts with whom you disagree about prioritizing the handling the worldwide pandemic.

Begin a thread about taking legal action against AirBnB over their 100% refund policy and others will be flocking to your thread.

Posters seem to be saying, "I don't understand how and why you don't or can't understand!"

There can be more than one point of view on this topic that makes perfect logical sense where various points of view are equally valid.

Hosts who are outraged by AirBnB's behavior need to take action and I mean legal action and stop trying to convince those of us who don't agree with them that we are wrong and have no empathy.

Look for a legal remedy.

[Juan63]

@Irene879 Another badly thought out post...other industries don't have our business structure. You don't think employees are mad at businesses for laying them off? You are on an Airbnb forum, who else did you expect to hear from?

[Irene879]

@Juan63 

Are you looking for a legal remedy?

Are you starting a thread about how you got screwed and how you’re going to sue AirBnb to right this wrong.

I didn’t think so.

You just continue to whine to no avail.

That is a good, well-thought-out strategy

Good luck with that. We all look forward to hearing more whining.

[Juan63]

@Irene879  are you saying companies don't listen to their client's? I mean that has never happened before right? Oh no, a company has NEVER been pressured by its employees, partners or customers right? NEVER happens..lol Did some grocery stores in the US stop using plastic bags because they were sued? You are silly, get out of here. Not all changes come from a lawsuit.

[Ashley678]

she's an idiot bully....

[Ashley678]

irene,   you are a just a bully... stop it already.. go find something productive to do instead of picking on people who are really struggling. seriously , who do you think you are ? 

[Ashley678]

@Irene879 There was zero empathy for people who are losing their investments in the original thread. And yes, more points of view are great.. Including mine. 

when you said, " move on ", it takes money for them to move on...   before airbnb started refunding 100 %, for coven-19 , I always fully refunding even for things that some hosts would have penalized the guest. like,  if a dog was sick and a guests didn't feel comfortable leaving their pet : i gave full refunds.  I understand the severaty of this global crisis and started preparing for it three months ago.  I have a horse rescue ranch and five properties in three states and I was in the process of launching a unique boat stay.  I'm a business woman, period.  But , i'm standing up for those who have lost all booking and have zero income, have you not read their stories?  I have . 

A lot of people got into this completely dependent on monthly bookings. I have empathy and believe a 50 / 50 split would have saved many hosts business and in some cases their own homes. 

As far as the comment of i didn't earn it. ??? All the work to manage bookings, reviews, pre-managing a stay to make it perfect; cleaning crews, etc... that's work. When I prepare and stock a stay, i'm detailed oriented , I go above and beyond. As a Plus owner and superhost from day one,  my standards may be higher than yours if you truly don't consider work done till after your guests leave.

 We must offer completely different stays.  I offer experiences also. so i'll leave it at that.

[Ashley678]

irene, why did you block me... lol you can't take a debate??? 

at least you learned the word empathy from me.. 

good luck with your ignorance.. 

[Sarah977]

@Ashley678  I'd block someone who found it necessary to call me an idiot bully, as well. That's not about debate.

Just because you don't agree with someone else's opinion, isn't license to call them nasty names. It's rude and childish.

[Trudi15]

please do not bring this to lawyers. We should solve it ourselves. What is clear is that the response to date is not making hosts o clients happy, and it is short term not long term thinking. 

[Ann783]

Airbnb is taking a lot of hits for changing its refund policy. But I think in the long term it's the right thing to do. My son was supposed to travel to Japan next month. Trip was canceled and the company will not give us parents back our money - offering vouchers for next year.  Although it's not the company's fault - it's such a highly unusual circumstance - they should refund parents in full. My two cents.

[Sam397]

@Ann783 I am curious about a couple of things, how will this be the right thing in the long term, also would you feel the same way if you were the company or if you hadn't personally been out money. I think offering vouchers was generous and says a lot considering they didn't have to do that. You say that its not the company's fault yet your willing to make them pay 100%, doesn't seem fair to me. If neither party was at fault, why should only one side pay for it.

[Ann783]

We will get through this and it will build brand loyalty. Also, the company is not paying me @Sam397 I paid them $3900 for a trip that is not occurring. I'm in NY, many of us are out of work for the foreseeable future. It's a once in a lifetime health crisis - these are billion dollar companies. I'm not assigning fault but who is in the stronger economic position?  The little guys/gals need every dollar to support our families.