Extenuating circumstances policy now the excuse for anything.

[Patrick568]

Airbnb recently allowed an individual who booked cancel the day of his booking. He lived two hours from us and we got a ton of rain and he suddenly canceled.  This policy is allowing people to cancel for anything they want as long as they cite this Corona virus policy. Has anyone else run into this issue?

[Lawrene0]

Yes, @Patrick568 , it's happening here, too, and everywhere, I think. It's to be expected. 

Every single cancellation will suddenly be COVID-19-related no matter what's really the case.

The system can't differentiate, and it certainly can't check each excuse. My goodness they must be swamped in customer service. 

The bright side is that you likely didn't want those guests anyway, the ones who will say anything, try anything, to get their way. 

That's what I'm telling myself : )