What Hosts are saying

    Hello everyone, After much discussion in the Community Center, we've created this dedicated board to discuss anything related to the Coronavirus. As you will see there have already been a lot of conversations, so feel free to explore the topics before cre...
    I am both a host and a traveller based in the UK. Having read the latest airbnb announcment, I have tried to cancel my trip to London, check-in pre May 31st, I have found that the host can still charge cancellation fees and the service fee refund is in t... Latest reply by Rob7104
    Hello, I thought I would start this thread for people who are interested in reading any media coverage specifically related to Airbnb and the COVID-19 pandemic. It might be useful to have these in one place for people to browse. I'll start this off with a... Latest reply by Rodney11
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    Dear Airbnb Community: I am trying to stay positive but I am struggling, so I am reaching out to you for support and solidarity.I have been an Airbnb host for SEVEN years. I took a chance on Airbnb when people still didn't know it existed and thought that... Latest reply by Pili10
    Until yesterday it was bad, now it is getting worse. Guests who canceled their trip (check-in between March 14th - April 14th) BEFORE March 14th were still subject to the regular cancellation policy, in my case strict. These cancellations were still paid ... Latest reply by Paul60
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    Hi Hosts,With Airbnb allowing all guests to cancel any reservation made before a few days ago for stays up until the 14th of April, how are hosts dealing with requests to cancel reservations for stays beyond the 14th of April? Under my strict cancellatio... Latest reply by Laura4220
    I had 10 cancellations that qualify for a refund. Has anyone actually received one? Is there anything special that you have to do to receive it.....or is it just a lot of PR BS.... Latest reply by Mike-And-Jane0
    Hello, I accepted a booking yesterday for a guest coming from NYC, I am in MA. Prior to accepting the booking I sent the following messages: 1. I want to make sure, prior to accepting this request, that you are aware of Airbnb’s policy for refunds and ca... Latest reply by Sarah977
    Hi Brian, better late than never yet, 1) I wonder where this 25% came from. Why not 50% or 10% or else? 2) Why there is no sort of host compensation for guests that cancelled before March 14th? Compensating hosts before this date would make even more ... Latest reply by Kali-Satyagraha0