Why does AirBnB Support not allow a) Continuity, b) similar time-zone and c) similar home language support?
As an experienced Super-Host of many years my queries are not usually simplistic, nor unimportant to Host and Guest.
Once I get past the BOTS I get folk who call themselves AirBnB Support ambassadors - who are they and how is AirBnB Support structured?
What is the escalation procedure and mechanism and how do I get to someone who actually works for AirBnB?
My experience is no continuity for any query running longer than 30minutes or requiring follow-up.
I have to re-explain my query to each new "ambassador" who chooses to pick up on the query. When I do get someone who understands and offers to investigate and come back to me, they get replaced by someone who fails to read the query string and I go back to square one!
I get woken during deep sleep 1am – 3am by folk whose English pronunciation is so poor I struggle to understand the conversation. Needless to say such a call achieves nothing. Certain cultures are expert at voicing meaningless apologies while refusing to assist, which gets the blood boiling and loses me sleep.
I don't need to be lectured on Policy, Rules and read all the platitudes of "standard text" inserts.
How does an experienced Host get real support for real issues?
Not from a BOT or a fellow Host I find - anyone agree?