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AirBnB updated platform which opened my blocked calendar... now they are penalising ME!!

‎19-10-2021 07:01 PM
Melanie-and-Binnie0
Level 2
Dorchester, United Kingdom
‎19-10-2021 07:01 PM

AirBnB updated platform which opened my blocked calendar... now they are penalising ME!!

Has this happened to anyone else?

 

The recent 'cosmetic' changes to the platform allowed some of the blocked dates in my calendar to reopen despite me having blocked them.

 

When a double booking came to light and the problem was revealed I instantly contacted guests (within minutes of their booking coming through) and explained that there had been a glitch and that they would need to cancel, I would of course provide a full refund.

 

AirBnB then cancelled on their behalf but has imposed cancellation penalties on my account despite me explaining the situation.

 

There are two other hosts on a local AirBnB FB page I am on that this has also happened to, but AirBnB says that this is not enough evidence of a problem... has this happened to anyone else?

‎19-10-2021 07:01 PM
0 Replies 0

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