Latest updates:
My airbnb support request that was upgraded to an investigation has concluded I have no idea how to switch between hosting and traveling inboxes to see new message threads in my inbox. Very disappointing. That is not the issue, I stated to them I could see old inquiry message threads but not new ones in my inbox; it would not have been possible to see the old inquiry threads if I was not in hosting.
Moving on, I have had a new related issue that is affected my hosting - inbox on the phone airbnb app. Here are the detailed examples of the issues at hand:
On November 27th, I received an inquiry from J***e. I received an airbnb app notification on my phone about a new message. I clicked on the notification. It brought me to the message. I was able to respond. However, once I left the message thread and looked at my calendar I could not go back to the message in my hosting - inbox - all messages. The latest thread I can see on my app hosting - inbox - all messages list is a inquiry from M***i from November 26th which is from before I performed an uninstall and reinstall. I can open my desktop computer and open the airbnb website and look at my hosting inbox and I can see and respond to the J***e message thread. I cannot see the J***e thread on the app hosting - inbox.
New issue related: My phone airbnb app is not updating inquiry requests to confirmed reservations in the hosting - inbox messages. While I have been dealing with this issue, I have had an inquiry from R**y. In the app I can see and respond to the R**y message thread because I received the first message from him before my latest uninstall/reinstall of the app. That inquiry led to a booking request that I accepted. On the desktop airbnb website, my hosting - inbox shows R**y as a green confirmed message thread with his full name R**y C***a. However, on my phone airbnb app, my hosting - inbox still shows the message thread as red inquiry and only his first name. When I open the thread in either the website or the app, I can see the reservation request, the confirmed reservation, and the latest messages going on between us. I can see his reservation on my calendars in both the website and the app. I can send a message on either the app or the website on this thread and it appears on the other one.
From these last two examples we can confirm there is an issue with the app updating the inbox with new threads and updated information on existing threads. The actual message threads are unaffected, as I can send a new message on an existing thread on either the app or the website and the message is sent and I can see it on both the app and the website. The fact that I get a new notification on my phone when a new inquiry comes through and I can respond to it by clicking the notification and that message goes through also shows that the actual message threads are unaffected by this bug. The only bug is the actual app hosting -inbox not showing updated information, including inquiries being changed to confirmed and not showing new inquiry threads at all in the listed message threads.
I need an actual tech support solution, as this is a critical bug that only just started this week on my app.
@Liv @Nick