Airbnb Favoring a 0 Review Renter

[Doug14]

Airbnb customer service continues to be sub par and favors the renter and not the Host!

Had a renter this weekend, they check in then 6 hours later check out. I get no phone call.

Next day I get an email from a 0 review renter, wasn't our taste, want a refund. Now keep in mind, they never contacted me.

I gave them a bad review, resort manager said, they were trying to take advantage of you.

They call airbnb get the review taken down and screw me the host!

[Brian2036]

I hope they didn’t get a refund.

 I don’t know what kind of ninny thinks “not to my taste” is a legitimate beef, but I’ve run into a couple of them.