This is ridiculous! They used to have pretty good support and sometimes you'd have to wait on hold but only recently have they started what is basically a "go away" policy on phone support. Don't have any reservations within the next 72 hours, DONT CALL US! They hang up on you and tell you to use their online support. I've been trying that for THREE DAYS and have had support close my tickets and wrap them into threads still open from WEEKS ago about totally separate issues. I've been told I'll hear back quickly and my case is escalated...only to hear NOTHING and then speak to another online agent, then another.
I'm losing tons of money from my issue in a time where every penny counts and have hosted thousands of Airbnb guests and can't say when I've been more angry with the company than now! It feels like a cheap way to save on labor costs, to make hosts have to deal with ridiculous numbers of attempts to get simple issues resolved!