Airbnb against the owners

[Jonathan1449]

Hi Airbnb’s community, 

as we know Airbnb made a new policy to protect the guest and not the owners. 
since last year I had a lot of cancellations from Airbnb, I lost 2.000 euros. Why I am upset? I am French and in French Policy it’s says :

 That means the reservations made by 14th of March is NOT COVERED BY NEW POLICY! Guess what? Airbnb give the refunds even they are wrong. Also they called several times just to said “this is what is it and we are not gonna change”. I am a SUPERHOST since 2017 with 2 properties, we paid them for a service and they stole our money! I paused already one announce and the other will follow soon. Airbnb earn millions but they cannot make a proper translation and they don’t even try to help.

[Dale711]

Salut @Jonathan1449,  

*Guest scarifications is a No.1 Priority. 😁